Question 1

Can I book direct with you?

Accepted Answer

No. Unfortunately for insurance purposes and also for your own protection we take all bookings through Airbnb. This is a trusted website worldwide.

Question 2

Can I cancel my reservation?

Accepted Answer

Yes, absolutely. Simply head to Airbnb and hit cancel my reservation. We offer a full refund up until 24hrs prior to arrival.

Question 3

Can I extend my stay?

Accepted Answer

Yes absolutely. Simple head to Airbnb and find your booking and hit 'alter my booking'. A request will come through to us and we will approve the extended stay if the dates are available.

Question 4

I have a problem with my reservation, can I contact you?

Accepted Answer

Absolutely. We are available 6am - 9pm. Simply jump on Airbnb and go to messages. Should the matter be urgent you can call us through the app. We have a full maintenance team ready to go should you require something and our cleaning team is also on standby should something be wrong.

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